Updated on 24/06/2025
1. Introduction
This document outlines the cancellation and return policy for Allmarketing in compliance with the laws of Estonia. This policy applies to all clients engaging our digital marketing services and is designed to ensure clarity and fairness in our business practices.
2. Definitions
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Client: Any individual or entity that enters into an agreement with Allmarketing for the provision of digital marketing services.
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Services: Any digital marketing services provided by Allmarketing, including but not limited to Social Media Marketing, One Way Link Building, Website Optimization, Press Release Distribution, Customer Reviews Analysis, NAP Consistency Check and Newsletter Campaigns.
3. Cancellation Policy
3.1. Cancellation by Client
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Notice Period: Clients must provide a minimum of 14 days’ notice in writing to cancel any ongoing services. The notice should be sent to [email protected].
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Fees: Clients will be responsible for any work completed and expenses incurred up to the end of the notice period. A final invoice will be issued for any outstanding balance.
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Refunds: If the client has prepaid for services beyond the notice period, a prorated refund will be provided based on the unutilized portion of the service.
3.2. Cancellation by Agency
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Notice Period: Allmarketing reserves the right to cancel services with a minimum of 14 days’ notice.
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Refunds: In the event of cancellation by the agency, clients will receive a prorated refund for any prepaid services that will not be delivered.
4. Return Policy
4.1. Digital Products and Services
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Non-Returnable: Digital products and services (e.g., digital marketing campaigns, NAP Consistency Check, Newsletter Campaigns) are non-returnable and non-refundable once delivered unless a defect or error in service is identified.
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Service Defects: If a defect or error in the service is identified, the client must notify Allmarketing within 14 days of delivery. The agency will review the issue and, if found valid, will take appropriate action which may include correction of the defect or providing a refund for the affected portion of the service.
5. Exceptions
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Custom Orders: Custom services or products tailored specifically for the client’s needs are non-cancellable and non-refundable once work has commenced.
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Force Majeure: Neither party shall be liable for delays or cancellations due to events beyond their control (e.g., natural disasters, legal restrictions).
6. Compliance with Legislation
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This policy is designed to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other relevant legislation of Estonia.
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Consumer Rights: Clients who are consumers (individuals acting outside their trade, business, or profession) have the right to a 14-day cooling-off period for services purchased online, starting from the date of contract agreement.
7. Amendments
Allmarketing reserves the right to amend this policy at any time. Clients will be notified of any changes in writing.
8. Contact Information
For any questions or to initiate a cancellation or return, clients should contact:
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Email: [email protected]
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Phone: +3726125571
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Address: 1Quagga OÜ reg number: 16972797, Harju maakond, Tallinn, Kesklinna linnaosa, Jõe tn 5, 10151